Your Contract

Our acceptance of your deposit or full payment forms a contract between Holiday Checker Ltd or, if we are acting as an agent, between the service provider(s) with whom you are placing a booking and the party leader acting on behalf of all passengers in the party. Where we do not act as an agent, these booking conditions apply. You are deemed to have accepted these conditions unless you write to us by return recorded delivery post to state otherwise. No other conditions will apply to this contract unless confirmed by us to you in writing.

We Act As Agents

Please note, we act as agents for tour operators, airlines, car hire companies, accommodation providers, and Transfer Providers (which we refer to as 'service providers') in respect of some bookings. Where this is the case, we will state so on our confirmation invoice and in these cases you are contractually bound by the separate booking conditions of your chosen supplier which will be sent to you, and not with us. In the event you do not receive them please contact our Customer Services Department (0871 855 22 67) who will send you further copies. In addition to that company's conditions our own terms of business apply when we are acting as agent and these are detailed in the last section entitled 'Special Conditions' below.

Payment

The deposit required would depend on the components you choose. Hotels normally require payment of at least one night's accommodation or 25% of the total hotel cost and car rental suppliers £75 per vehicle. Because we act as an agent in respect of any independent travel arrangements you make through us, all monies received will be held in a Trust Account on behalf of the service provider concerned as your contract is directly with that service provider. In the case of flight only arrangements we act as agents for the airline or tour operator not as a principal and require a deposit of £130 per person. If a booking is made directly through a Low-Cost carrier or Airline, payment will be made directly to the airline, with a booking fee paid to Holiday Checker Ltd, which will be held in a Trust Account. Although a provisional reservation for a scheduled flight may be made on payment of a deposit, a confirmed booking cannot exist, neither can the price be guaranteed until final payment for the ticket has been received and the ticket issued. For packages and independent travel arrangements the balance must be paid before the date specified on the travel confirmation, which is normally no later than 12 weeks before your departure date. If we do not receive final payment by the due date then we / the service provider of the services in question reserve the right to treat your booking as cancelled by you and cancellation charges will be applicable.

The Price Of Your Holiday

The holiday price quoted to you when booking is fully guaranteed once we have taken payment and a confirmation invoice has been sent (except in the case of scheduled flights when full payment must be made to guarantee the price). You will not be subject to any surcharges providing our payment terms are strictly adhered to. However, should the Government decide to impose a consumer levy this will not be covered by our guarantee and you will be advised of the amount payable. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Errors in pricing occasionally occur. You must check the price of your chosen holiday at the time of booking.

If You Cancel Your Holiday

Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing sent to us by recorded post or emailed to customerservices@holidaychecker.co.uk. Your notice of cancellation will only be effective when it is received in writing to us at our offices. As we incur costs from the time we confirm your booking and may be unable to re-sell your holiday, the following cancellation charges will be payable. Cancel outside 70 days or departure = Loss of Deposit paid. Cancel between 69 days and 56 days = 50% charge of total holiday cost. Cancel between 55 days and 28 days = 75% charge of total holiday cost. 100% charge within 27 days. (Also see ‘Special Conditions’ at the bottom)

If We Change Or Cancel Your Holiday

We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. (However, we promise we will only cancel your confirmed booking 10 weeks or less before departure where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or 'force majeure' meaning any event which we or the supplier could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our or your service provider's control. Occasionally, we have to make a 'significant change'. ['Significant changes' include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away, a change of outward departure time or overall length of time you are away of twelve or more hours, a change of UK departure point (but not between the London airports i.e. Heathrow, Gatwick, Stansted or Luton) to one which is more inconvenient for you, the closure of the only or all advertised swimming pool(s) at your accommodation for an extended period and, in the case of tours, a significant change of itinerary missing out one or more major destination substantially or altogether.] If we have to make a significant change or cancel, we will inform you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options.

(a) (For significant changes) accepting the changed arrangements

(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or

(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. Please note the above options are not available where any change made is a minor one. If we have to make a significant change or cancel: 10 weeks or less before departure, we will pay you compensation subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time). In all cases, our liability for significant changes and cancellations is limited to offering you the above-mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes or where we make a significant change or cancel more than 10 weeks before departure. Outside 70 days = £0 – 69 days to 43 days £10 – 42 days to 29 days £20 – within 28 days £25. Compensation is offered per person excluding infants.

Complaints

If you wish to complain you must forward your complaint to us by recorded delivery. This must be done within 14 days of returning from holiday. We will acknowledge your complaint within 14 days and make every effort to provide a full response within 28 days thereafter. You must provide us with the opportunity to resolve a complaint if you are abroad by either contacting the local agent or our office within opening hours. If the local agent does not provide a satisfactory solution you must contact us allowing us to provide further assistance. Failure to do this will result in us not being able to entertain a complaint upon your return. Were we are acting as an agent you must make contact with the service provider as soon as any compliant arises and again this should be the case if in resort. We hope we can resolve all complaints amicably however should you find your complaint has not been resolved to your satisfaction you may if you wish refer the dispute to arbitration.

This Contract

This contract shall be deemed to be made at the Office of Holiday Checker Ltd. Highbury House, 1st Floor, 516 High Road, Sevenkings, Ilford, Essex, IG3 8EG and is subject to English Law and the jurisdiction of the Courts of England and Wales.

Special Conditions To Apply To Bookings Where We Act As An Agent

1. We reserve the right to apply bookings fees where the commission received from a supplier is insufficient to cover costs.

2. We reserve the right to apply an extra charge should your payment not be received by the balance due date to cover the costs of the additional administration, credit control and postage that is incurred. This is normally charged at £30 for late payment.

3. If you make any requests we will endeavour to meet any such requests, we regret we cannot guarantee to do so. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a request.

Visa Requirements

At the time of booking you are asked whether you require a visa for the country you are booking to travel. We will not be responsible if a visa is refused or entry to a country denied.